At Sincerely Gaston, we strive to ensure every piece you receive brings joy and meets your expectations. Your satisfaction is our top priority. However, due to the unique nature of our products, we have specific policies in place to handle returns and exchanges.

Damaged Goods

If you receive an item that has been damaged during shipping, we are here to help. Please follow these steps to ensure a swift replacement:

1. Document the Damage: Take a clear photograph of the damaged item.

2. Contact Us: Submit the image along with your order details through our contact form within 20 days of receiving the product.

3. Replacement: Once we receive your submission, we will coordinate with our drop ship company to replace the damaged item at no additional cost to you.

Non-Returnable Items

Given the nature of our products, we are unable to accept returns or exchanges for the following:

• Art Prints: Each print is made to order, ensuring it is crafted specifically for you.

• Digital Art Downloads: Due to the immediate and transferable nature of digital goods, these items are non-returnable.

• Stationery: As these items are produced on demand and drop-shipped, they are also non-returnable unless they arrive damaged.

Our Commitment

We understand the importance of receiving your order in perfect condition. That's why we take great care in our packaging and shipping processes. Should any issues arise, please don’t hesitate to reach out—we're here to ensure your experience with Sincerely Gaston is nothing short of delightful.

Contact Us

For any concerns or questions, feel free to reach out to us through our contact form. We are dedicated to making things right and ensuring your satisfaction.

Thank you for understanding and supporting our commitment to quality and sustainability.